Inspection catches supplier defects, counterfeit-looking packaging and wrong labels before they turn into negative reviews or marketplace complaints. Rework fixes them.
Inbound inspection levels
Not every shipment needs the same scrutiny. A trusted supplier's repeat order may only need a carton count and a sample check. A first production run or a new factory warrants unit-level inspection.
We offer inspection at the level you choose: carton count and condition, sample inspection of a defined number of units per SKU, or full unit inspection. Checks can cover packaging condition, label accuracy, variation correctness, visible defects, included accessories and functional tests where you supply criteria. Results are recorded with photos and summarized per shipment, so you have documentation for supplier claims.
Defect sorting and supplier claims
When defects are found, we sort units into sellable, reworkable and defective, and hold defective units rather than shipping them. You get counts and photos by defect type, which is the evidence most suppliers need before agreeing to a credit or replacement.
Catching defects before they ship protects your listing health. Defective units that reach customers become returns, negative feedback and potentially product quality complaints, all of which are harder to recover from than a supplier claim.
Repackaging and relabeling
Rework covers anything that makes a unit sellable again: replacing damaged outer packaging, rebagging, relabeling with the correct FNSKU or GTIN, applying missing warning labels such as California Proposition 65 warnings you supply, and adding missing inserts or accessories.
We price rework per task so you can decide whether a fix is worth it. Sometimes it is cheaper to liquidate a batch than to rework it, and we will tell you when the numbers point that way.
Returns and removal order processing
Removal orders bring unfulfillable or excess inventory back from marketplace fulfillment centers. Customer returns from seller-fulfilled channels need the same evaluation.
We receive removals and returns, grade each unit as new, repackageable, used or defective, and route units to restock, rework, return to vendor or disposal according to your rules. Restockable units can be relabeled and sent back to a marketplace, turning stranded inventory back into sales instead of storage fees.
What's included
- Carton, sample and full unit inspection
- Photo-documented defect reports
- Defect sorting and quarantine
- Repackaging and relabeling
- Warning label application you supply
- Removal order and return grading
- Restock, rework or return-to-vendor routing
Frequently asked questions
How many units do you inspect in a sample check?
You choose the sample size per SKU, or we recommend one based on order size and supplier history. Larger first runs justify a larger sample.
Can you perform functional tests?
Yes, when you provide clear pass and fail criteria and any tools required. Simple power-on or fit checks are common.
Do you apply Prop 65 warnings?
We apply warning labels you provide. Determining whether a product requires a Proposition 65 warning and what it must say is your responsibility as the seller, ideally with legal guidance.
What happens to defective units?
They are quarantined, counted and photographed, then returned to vendor, reworked, liquidated or disposed of according to your instructions.